Please note, that most orders ship within one day/within 24 hours of purchase, so any cancellations made within the initial 24 hours (including weekend days and holidays) may require the item to be shipped back at the customer's expense, and be subject to a 20% cancellation/restocking fee.Ĭancellation of Production Orders applies to products that have a lead time and are made to order. If you need to cancel your order, please contact within 24 hours of purchase. Those fees are to be taken out of the refunded amount. If an order is placed through a financing company or other 3rd party company any applicable fees associated to the order shall NOT be a part of the refund. Any item that is returned more than 30 days after delivery will not be granted any return refund. Their is a 20% base restocking fee and may be increased depending on the condition of the returned product and its resell ability. OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return granted. A restocking fee will apply to a return made within the 30 day return period.
OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted. Please do not send your purchase back to the manufacturer. We recommend shipping returned products via a tracking courier such as UPS, Fed-Ex or US certified Mail All electronics returned need to be sealed and in their original packaging in order to receive a creditĦ. Any returns received without an RMA or in used/installed condition will be declined and the shipper mustĥ. Products (including packaging) must be returned in new, resalable condition, with all pieces includedĤ. All Returns must have a valid RMA number or indicating document of return authorization in order to be processed for a credit/exchangeģ. Please include RMA form inside the box of the returned merchandiseĢ. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.ġ.
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